FAQs
Yes! We believe that qualifications are important so all our engineers undergo valid Microsoft MCP certifications, as well as accredited training qualification from all our partners, including IBM, Dell and Hewlett Packard to name a few. However, CCD also realise that experience of the real world and especially experience of all our customers unique systems is more important. In addition, our engineers are chosen for their friendly approachable manor and there high level of customer skills. We pride ourselves on being able to ‘talk your language’ and not ‘techno’ speak, which means we will explain things so you know what’s going on and why we complete certain tasks. If you want proof before you buy, just ask one of our engineers along for an informal chat about your system and see how much you'll learn!
Yes, we will provide telephone support and advice on an as required basis when you purchase a block of hours in advance. We will also provide remote support services where our time connected to your system is simply deducted from your pre-paid hours.
Our fully tailored support contracts are initially for 3-months and thereafter on an annual basis. Should your circumstances change however, then we will be happy to review your contract at any time.
Fully tailored support contracts can be paid yearly in advance, or by simple monthly instalments (Direct Debit). Pre-paid support hours are paid for in full at point of order and when they are all used, we simply invoice you for your next block.
We ask that you contact our Office first so we can log you support call on our Logging System. You will then be connected to one of our support team. If somebody is available then you can talk with them straight away. We may however ask you to call an engineer direct or to wait a short time for an engineer call back.
Every customer is different, has different systems, different software and varying amount of servers/PC’s. So we do not believe in “Fixed” contracts. We will consult with you what you want! What your budget is! Then we will tailor a support contract that is right for you and your company. Contracts are based on the number of servers and PC’s that you require supporting and on the level of support contract you purchase.
CCD operates UK wide and we even have contracts in Europe. No distance is too far and we are also able to offer full remote support for all our customers with web access.
We take our support services very seriously and if you’re not happy, then we’re not happy. We will always do all we can to keep you informed of any issues we come across or can’t fix right away. All we ask is that you allow us every opportunity to put right any problems and talk any issue through with our support staff. We want to build a long and happy partnership with you and your company and that means we want you to always be satisfied with our work.
The true answer is as variable as the question. In real terms we can get great deals on branded goods such as Dell, IBM, HP, Sony etc… and you may be very pleasantly surprised by the prices we can quote. Clone PC’s are also widely available and you may be able to get a great deal direct from a local retailer. Please bare in mind that often CCD cannot support 3rd party products directly and any help with these would have to be sort from the outlet that sold the system. Many people wrongly believe that a branded product may be better but will be more expensive. The first is normally true but the latter isn’t. Ask us for a quote and be prepared for a surprise!